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After Sales Support

We offer extended warranties and excellent after sales care through the Sales Office, Technical Support and trusted third party providers. 

 
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Warranties and Reconditioning

The following products are sold with the following warranties and recommended strip down maintenance requirements.

Product Range Function Warranty Accidental Damage Warranty Preventative Planned Maintenance Strip Down Reconditioning
Diamond Flowmeter 7 years 7 years Annually Not Applicable
Low Flow Flowmeter 7 years Not Applicable Annually Not Applicable
Diamond Suction Range 7 years 7 Years Annually Not Applicable

Spare Parts

Please contact our partner, Ash Safety, for any spare parts enquiries. 

Repairs & reconditioning

Please contact our partner, Ash Safety, for any repair enquiries.

Certification

All our certification can be found on gcegroup.com Quality Standards.

User Support and Training

Each product is supplied with step by step instructions on the use of the product, troubleshooting and also information on any Preventative Maintenance recommended. Should further training be required, we are able to offer the following:

User Training

Regrettably, we are unable to act as the Hospital Training Department, however would be prepared to supply free of charge User Training for either the Hospital Trainers or Key Personnel on the use of our Product Range. 
 
Full Competency Checklists and Training Information can be supplied should the Hospital Training Department wish to cascade this training down to the individual ward users. 

Technical Training

Therapy Equipment offer full technical training on the first line maintenance, preventative maintenance and strip-down reconditioning on our four mainline products : Old Style Flowmeters, Old Style Pipeline Suction, Medireg Range and Entonox Demand Valves.

The Training Courses are normally arranged whenever sufficient demand is generated, and are held on Hospital site. The Courses are supplied free of charge.

Contact us

We are always interested to hear from prospective distributors. You can either call us or fill in the form below and we will respond as soon as possible.